Returns and Refund Policy
Last updated: 9-9-2026
At Amorie Boutique, we want you to feel comfortable when shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30-day money-back guarantee work for purchases made through amorieboutique.com.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee.
If you are not satisfied with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
To request a return, please email:
Please include:
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Your full name
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Your order number
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The email address used when placing the order
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The reason for your return
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Clear photos if the item is damaged, defective or incorrect
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Any additional information that may help us review your request
Our customer care team will review your request and provide you with the next steps.
Return Approval
Please do not return any items before contacting us.
All returns must first be approved by Amorie Boutique by email.
Once your return has been approved, we will provide you with the appropriate return instructions and return address.
Because some of our products are shipped directly by international suppliers, an approved return may need to be sent directly to the relevant supplier or return facility. In some cases, this location may be outside Canada, including China.
Return Shipping Costs
For returns due to a change of mind, incorrect size selection or an item no longer being wanted, the customer is generally responsible for the cost of return shipping.
If the approved return address is located outside Canada, the customer is responsible for arranging and paying for shipping to that return location unless otherwise stated by us.
We strongly recommend using a tracked shipping service when returning an item.
Amorie Boutique may be unable to complete a refund until the returned parcel has been received and confirmed by the appropriate supplier or return facility.
Return Tracking
For approved returns, customers may be required to provide valid return tracking information.
Refunds are generally processed after the returned item has been received and inspected by the applicable supplier or return location.
If a returned parcel is lost in transit and delivery cannot be confirmed, we may be unable to process the refund.
Condition of Returned Items
To be eligible for a return, items should generally be:
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Unworn
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Unwashed
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Unused
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In their original condition
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Returned with original tags and packaging where reasonably possible
Items showing signs of wear, washing, use, stains, perfume, makeup, damage or alterations may not be accepted for a standard return.
Items That May Not Be Eligible for Return
Certain products may not be eligible for change-of-mind returns, including:
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Gift cards
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Final sale items, where clearly identified before purchase
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Personal care or hygiene-related products where return restrictions are permitted
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Items that have been worn, washed or used
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Items returned without prior approval
These exclusions do not limit any rights you may have under applicable Canadian federal or provincial consumer protection laws.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at:
Please include:
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Your order number
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A clear description of the issue
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Photos of the item
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Photos of the packaging where relevant
We will review the situation and work with you to determine an appropriate solution.
Canadian Consumer Protection Rights
Nothing in this policy is intended to exclude or limit any rights or remedies you may have under applicable Canadian federal, provincial or territorial consumer protection legislation.
Consumer rights can vary depending on the province or territory in which you live.
Where applicable law provides you with additional rights regarding defective, misrepresented or otherwise non-compliant products, those rights continue to apply regardless of this policy.
Refund Processing
Once your return has been received, inspected and approved, we will notify you by email.
Approved refunds will generally be issued to the original payment method used for your purchase.
After we issue a refund, additional processing time may be required by your bank, credit card provider or payment service before the funds appear in your account.
Exchanges
Depending on the product, circumstances and available inventory, we may be able to offer an exchange or another suitable solution.
Please contact us at:
Our customer care team will review your request and advise you of the available options.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
If your order has not yet been processed or dispatched, we will do our best to cancel it.
Once an order has entered processing or has already been shipped, cancellation may no longer be possible. In that case, the applicable return procedure may need to be followed after delivery.
Contact Us
For questions about returns, refunds, exchanges or your order, please contact: