Refund Policy

Amorie Boutique

Order Confirmation & Policy Agreement

By placing an order on the Amorie Boutique website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

Completing a purchase means that you:

  • Have reviewed and accepted our return conditions and timeframes.

  • Agree to follow the return procedure outlined below.

  • Acknowledge that, in the case of a payment dispute or chargeback, this policy and all related order records may be used as supporting documentation.

Returns

If you are not completely satisfied with your purchase, you may request a return for eligible items within 30 days of delivery, provided the conditions below are met.

Return Eligibility

To qualify for a return:

  • Items must be unused, unworn, and unwashed.

  • Items must be returned in their original condition and packaging.

  • Only standard inspection and handling should have occurred.

  • Return shipping and handling costs are the responsibility of the customer.

Once we receive your return, it will be reviewed and processed within 7 business days. We reserve the right to decline returns that show signs of wear, misuse, or damage not caused by us.

How to Request a Return

To initiate a return, please follow these steps:

Include the following information in your message:

  • Order number

  • Reason for return

  • Photos of the item (required if damaged or defective)

  • Your full name

  • Shipping address

Wait for return approval and instructions before sending anything back.

Please do not ship items without authorization. Unauthorized returns may be refused.

We strongly recommend using a tracked shipping service and keeping proof of shipment until your return has been completed.

Defective or Damaged Items

If your order arrives damaged or has a manufacturing defect, please contact us within 2 days of delivery at info@amorieboutique.com.

Please include:

  • Your order number

  • A brief explanation of the issue

  • Clear photos or a short video showing the problem

Once the issue has been verified:

  • We may offer a replacement, depending on product availability and the nature of the defect.

  • In some cases, returning the item may not be required.

Replacement items are generally processed within 7–14 business days.

Lost, Refused, or Unclaimed Orders

If your package appears to be lost during transit:

  • Contact us with your order number and tracking information.

  • We will assist with a courier investigation and arrange a replacement or refund if the loss is confirmed.

If a package is refused, left unclaimed, or returned because an incorrect shipping address was provided during checkout, a CAD $35 fee will be deducted from your refund to cover administrative and shipping costs.

Cancellations & Right of Withdrawal

Under Canadian consumer protection guidelines, you may withdraw from your purchase within 30 days of receiving your order.

Please note:

  • Orders cannot be canceled once they have been shipped.

  • If your order is already in transit, you may initiate a return after delivery.

  • To request a cancellation before shipment, email info@amorieboutique.com as soon as possible.

  • Return shipping costs remain the responsibility of the customer.

Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact us first so we can resolve the matter quickly and fairly.

In the event of a chargeback or payment dispute, we may submit relevant documentation to the payment provider, including:

  • Order confirmation

  • Shipping and tracking information

  • Email correspondence

  • Photos or other evidence submitted during the support process

Submitting a chargeback without first contacting us may delay the resolution process and could affect your eligibility to place future orders.

Important Information

  • All approved returns must be shipped to our central fulfillment warehouse in Asia.

  • Return shipping costs are not covered by Amorie Boutique.

  • We are not responsible for customs delays, import duties, or clearance issues.

  • Hygiene-sensitive items returned in a used or unsanitary condition cannot be accepted.

  • Returns are not free; shipping and handling charges apply.

Contact Us

If you have any questions regarding this Return & Refund Policy, our customer support team is happy to assist you.

Email: info@amorieboutique.com

Thank you for shopping with Amorie Boutique. We appreciate your trust and are committed to providing excellent customer service.